Frequently Asked Questions

Everything you need to know about our latest drops and logistics.

How do your drops work?

All MSCHF products are released as limited-edition drops. Once an item is sold out, it is gone forever and will not be restocked on our official site.

When will my order ship?

Standard processing takes 3-5 business days. Shipping times vary depending on the specific drop; please refer to the product page for item-specific shipping timelines.

What is your return policy?

Due to the highly exclusive and limited nature of our releases, all sales are final. We do not accept returns or exchanges unless the item is defective.

Can I change my shipping address after ordering?

Address changes must be requested within 2 hours of purchase. We cannot guarantee changes once an order has entered our fulfillment process.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for all customs duties and local taxes.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay. All transactions are securely processed through our encrypted gateway.